TERMS & CONDITIONS OF SALE
We arrange fast delivery of your order by courier. If you order before 3pm, subject to stock, we aim to dispatch your items for next-working-day delivery in UK (£1.99), or for 2-3 day delivery in Western Europe (£9.99).
If there will be a delay of more than 1 day in dispatching your order due to shortage of stock, we will inform you of this by phone upon processing your order. You would then have the choice of either cancelling for a full refund or proceeding, based on estimated delivery date provided.
In the extremely unlikely event that any item you receive from us is faulty or damaged, please inform us of this immediately by phone or email. We will then arrange repair or replacement as soon as possible.
You agree that your payment cannot be refunded if you change your mind about your purchase. We trade in personal hygiene PPE products which could not possibly be re-sold to anyone else. Therefore, unfortunately, we cannot accept returns. To ensure satisfaction, b2b clients should request a free on-site demo of recommended products; b2c customers should first buy the lowest quantity, then buy a higher quantity after.
Whilst we guarantee that any product you receive will be as described in this website, we cannot guarantee that the packaging will be exactly as in our photos. If you require a specific packaging, you must contact us before purchase.
We look forward to satisfying all your PPE requirements & to providing you a very high level of customer service.
Thanks for placing your trust in Monza Medical.